Helpful Questions
General Information
Who are Mira & Theo?
Mira & Theo are the little characters who bring JoliArtes to life. They appear in my paintings, cards and stories, gently reminding us about kindness, courage, love, hope and the wonderfully imperfect journey of being human.
Are your paintings really original?
Yes! Every painting is hand-drawn and painted by me. Mira & Theo may appear again and again, but no two paintings are ever the same. Each one has its own personality, colours and handwritten message.
What paper are your original paintings created on?
Every original painting is created on Winsor & Newton 300gsm cold-pressed, fine grain watercolour paper, chosen for its beautiful texture, professional quality and ability to bring each painting to life.
What paper are the cards printed on?
I choose high-quality textured 300gsm cardstock to ensure every greeting card feels as special as the artwork it carries.
Are your greeting cards blank inside?
Yes. All greeting cards are left blank inside, giving you plenty of room to write your own message.
Before You Order
Can I personalise a card or painting?
Yes.
If you'd like a name, date or personal message added, I'd be delighted to do it for you, hand written on the front of the card. And if you're unsure what to say, don't worry—I'd be happy to help you find the right words.
I don't know what to say. Can you help?
Yes.
Sometimes the hardest part of giving a meaningful gift is finding the right words. Tell me a little about the person or the occasion, and together we'll create a message that feels just right.
Can I send my order directly as a gift?
Yes, of course.
I'm happy to send your gift directly to the recipient and include your personal message, beautifully handwritten, at no extra charge. Please send me an email to arrange this.
I´ve entered the wrong address details- what should I do?
If you’ve noticed an error with your shipping address, don’t panic! Just reach out to us ASAP. If your order hasn’t been posted I’ll happily update the details for you, no fuss.
However, once your order has been shipped, amending the delivery address or postcode isn’t quite so simple—it’ll incur an additional shipping cost, which will need to be passed on to you.
So double-check those details, and if something’s off, let me know quickly so we can help!
Are your resin hearts and wooden gifts all unique?
Yes.
Each piece is handmade individually, so colours, patterns and tiny details will vary. That's part of what makes every piece beautifully unique.
Will my artwork look exactly like the photograph?
Because everything is handmade, there may be tiny differences from the photographs. I believe those little imperfections are part of the charm and make each piece one of a kind.
Can I commission something special?
Yes! I'd love to hear your ideas for something special.
Whether it's a personalised painting, a meaningful gift or something inspired by one of my existing pieces, please get in touch and we'll see what we can create together.
Orders & Delivery & Refunds
I´m having trouble placing an order, can someone help me?
Absolutely! I´m here to make things easy. Just send me an email at eleflumpy@gmail.com and I will get back to you as soon as possible.
How will my order be packaged?
Every order is carefully prepared and packaged to help ensure it arrives safely and ready to enjoy or give as a thoughtful gift.
How quickly will my order be dispatched?
I aim to dispatch orders within 4 working days. Orders received on Monday-Thursday will be posted on Friday. Orders received Friday – Sunday will be posted on Monday.
Personalised items may take a little longer, as each one is created especially for you.
If you need something urgently, please get in touch and I'll always do my best to help.
How long does delivery take?
Delivery times vary depending on where you live. I use Correos UNTRACKED unless tracking is requested at additional cost. Please contact me at eleflumpy@gmail.com before you order.
Estimated delivery times will be shown at checkout. Once your order has been posted, you'll receive confirmation that it's on its way.
What makes your customer care different?
I believe care is part of the creation of art. It’s not something extra—it’s part of it. My art is personal to me and that’s why my service is also personal and built on trust.
Where are you based?
I am based in the Costa Blanca, a beautiful area in Spain.
Where do you ship?
I currently ship in Europe which is included in the price.
If you live elsewhere, please get in touch and I'll see what I can do.
How can I pay?
I accept all major payment methods available through my secure Shopify checkout, including credit/debit cards and any other payment options shown during checkout.
Can I cancel my order?
If you change your mind, please contact me as soon as possible.
If your order hasn't been made or dispatched yet, I'll do my best to help.
Unfortunately, personalised items cannot usually be cancelled once work has begun.
Can I return a personalised item?
Because personalised items are made especially for you, they can't usually be returned unless they arrive damaged or I've made a mistake. If you're unsure, just get in touch—I'm always happy to help.
What is your returns policy?
I hope you'll love your order.
If there's a problem with your item, please contact me within 14 days of receiving it and I'll do everything I can to make things right.
Here’s the need-to-know:
• No refunds on wholesale orders.
• Handmade means beautifully unique. Slight variations in colour are totally normal, so I don’t offer refunds or exchanges for those reasons.
• As personalised items are made especially for you, they cannot normally be returned unless they arrive damaged or there's been an error on my part.
What if my order arrives damaged?
Please contact me within 14 days by email and include a photograph of the item and its packaging.
I'll work with you to find the best solution.
Who handles your customer service?
Every message is personally handled by Lisa.
How quickly will I hear?
I aim to respond to all messages within 24 hours, I aim not to leave you waiting.